TERMS AND CONDITIONS
Islands In The Sun facilitates the purchase by customers (“Customers”) of travel related services, accommodations, transportation, entertainment, recreation, and travel packages (collectively, “Travel Related Services”), which Travel Related Services are provided by third party providers (“Service Providers”) unrelated to and having no connection to Islands In The Sun. In utilizing the services of Islands In The Sun to book, reserve and pay for Travel Related Services, you, the Customer, agree to be bound by these terms and conditions (“Terms & Conditions”) which describe the terms and conditions by which Islands In The Sun will agree to provide its services to Customer.
VALIDITY: These Terms and Conditions apply to all services and bookings arranged by Islands In The Sun.
PRICES: Prices are quoted in US or Canadian Dollars. Islands In The Sun reserves the right to change prices, itineraries, and routing without notice. US/ foreign taxes and fuel surcharges, including the September 11th Security Fee are included. Airlines and hotels frequently change their prices because of fare increases and/or fuel surcharges. Please call for current prices. Prices may increase or decrease before final payment is due because of currency fluctuations, increased taxes, or other reasons outside of our control. Pricing is not guaranteed until full payment is received, except as a result of government-imposed taxes or fees.
DEPOSITS: A minimum NON-REFUNDABLE deposit of $300/person is due and payable when reservations at time of booking. Additional deposits may be required for certain rail journeys, cruises, luxury lodges, exclusive island resort hotels, and non-preferred products. The Customer will be notified if a larger deposit is required, should a Service Provider require additional deposits above the specified amount. Deposits are disbursed to suppliers upon receipt and cannot be recovered from Islands In The Sun.
FINAL PAYMENT: Final payment must be received by Islands In The Sun at least 60 days prior to departure. For reservations made within 60 days of departure, full and final payment is due at the time of making the reservation. Failure to make final payment when due will result in the reservation being automatically cancelled and you will be responsible for the cancellation fees. Payment of any money constitutes acceptance of all Terms and Conditions as described herein by the Customer.
METHOD OF PAYMENT: Islands In The Sun accepts the following forms of payment: cash, check, money order, ACH/WIRE, Visa, MasterCard, American Express and Discover cards. The authorization to use a credit card indicates the Customers compliance with our booking Terms and Conditions.
AIRLINE TICKETING/CANCELLATION: Should the Customer cancel their reservation; the Customer is responsible to pay any cancellation fees imposed by the airline. Any deviation from the set itinerary may also affect the airfare, and the Customer will be responsible for change fees or airfares increases. After the air ticket is issued, any change requiring ticket reissue (such as a change in airline dates, routing, stops, or change of name due to the name provided to Islands In The Sun not being the same as the name on the passport) will be assessed a US$100 change fee plus any change and cancellation penalties charged by the airlines. The airfare includes Taxes and Fees such as: U.S. Departure and Arrival Taxes, Customs and Immigration Fee, Inspection Service Fee, Civil Aviation Security Fee, September 11 Security Fee, Los Angeles P.F.C. Tax, and international landing and departure taxes.
AMENDMENTS TO CONFIRMED BOOKINGS: After confirmation has been received there is a US$100 amendment fee each instance an itinerary is revised/changed. Amendments/Changes made after documents have been issued will incur a US$150 fee.
CANCELLATION FEES: The following cancellation fees will apply on land arrangements based on time before departure that Islands In The Sun receives actual notice of the cancellation:
- 60 Days or more prior to departure - Loss of deposit
- Between 44-21 Days - 20% of total cost.
- Between 20-10 Days - 35% of total cost.
- Between 9-1 Days - 60% of total cost.
- Day of departure - 100% of total cost.
Separate cancellation policies/fees apply to select products such as (but not limited to) private touring, yacht charters, cruises, luxury lodges, rail journeys and travel over special events and holiday periods. For cancellations within 60 days of use, penalty is assessed by supplier and may be up to 100% of total price. We strongly recommend travel insurance to cover insurable risks.
DOCUMENTS: Provided booking is paid in full 45 days prior to departure, documents will be sent electronically within 3 weeks of departure. Customer is responsible to ensure that all arrangements are booked as requested and that the itinerary contains no errors. Islands In The Sun, its agents, and representatives act as agents only for the purchaser of the packages in arrangements for transportation, hotels and other services based solely on the information provided by the Customer to Islands In The Sun.
REFUNDS and UNUSED SERVICES: Travel arrangements cancelled, amended, or altered within 24 hours of your departure or once travel has commenced do not qualify for any refund whatsoever, whether part of a package vacation or individual components, nor can components be substituted for alternative arrangements. Unused services are not refundable.
PASSPORT/VISAS: All passengers require a valid passport and, in most instances, visas. It is the Customers responsibility to have a valid passport and the necessary visas for the countries being visited. Islands In The Sun accepts no responsibility if you do not have the correct documentation for your vacation.
WHAT IS NOT INCLUDED: Items of a personal nature such as laundry, drinks, telephone and fax charges, visa and passport fees, vaccinations, meals not specified, porterage, gratuities (unless specified) and departure taxes.
ALTERATIONS TO TRAVEL ARRANGEMENTS: a) Every effort will be made to provide arrangements as described, booked, and invoiced. Islands In The Sun reserves the right to alter or cancel travel arrangements at any time. Islands In The Sun will then provide, wherever possible, similar travel arrangements. Where travel arrangements of a lower standard only are available, Islands In The Sun will refund the difference between the price of arrangements booked and the actual arrangements provided. If the arrangements provided are of higher standard, there will be an extra charge to you. b)In the case of a supplier failing to provide travel arrangements as reserved, either shortly before/or on arrival, Islands In The Sun will make every effort to provide alternative arrangements on the above basis, but shall not otherwise be liable to compensate you where such failure on the part of the supplier to provide travel arrangements is beyond our control.
ACCOMMODATION: Twin Share/Double Occupancy accommodation is based on two single beds or one double bed as provided by the hotel. Hotels provide triple accommodation generally with a twin or double-bedded room and one rollaway bed at an additional charge. Single room accommodations must be booked by people wishing to travel alone. Special requests such as non-smoking floors or king-size beds cannot be guaranteed.
SPECIAL REQUIREMENTS: The Customer is responsible for advising Islands In The Sun in writing of any medical conditions that may in any way affect your ability to undertake the travel arrangements that you have purchased. In addition, the Customer must provide a letter from their doctor stating the nature of the medical condition and certifying that you are physically fit to undertake the travel arrangements as purchased with or without any reasonable accommodations that can be provided. Islands In The Sun accepts no responsibility for special requirements not provided. The Customer, their travel agent, or designated representative booking travel arrangements (or any activity or event therein), hereby represent and warrant that the Customer/s are physically fit and capable of taking part in any activity or event with your travel arrangements. Moreover, you agree to assume all liability and responsibility for all potential risks or injuries which may be associated with participation in travel arrangements.
RESPONSIBILITY: Islands In The Sun purchases transportation, hotel accommodations, restaurant services, and other services from various independent suppliers that are not subject to its control. Islands In The Sun cannot be liable for any personal injury or property damage, or any other special, consequential or incidental damages that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of Islands In The Sun, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers.
In addition, Islands In The Sun cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of Islands In The Sun. In no event will Islands In The Sun be responsible for incidental, consequential, or special or incidental damage or loss suffered by any person. Islands In The Suns maximum liability, for any reason whatsoever, will be limited to the amount paid to Islands In The Sun for its services. In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, Islands In The Sun is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. To the extent Islands In The Sun shall not be acting as an agent, as stated above, it shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation.
Airlines and other transportation providers (e.g., motor coach operators) are not liable for any detention, delays, loss, damage, sickness, or injury, however or by whomever caused, during the time passengers are not on board their planes or conveyances. The contract of carriage used by such transportation providers when issued shall constitute the sole contract between the transportation providers and the purchaser of these vacation arrangements.
GOVERNING LAW AND TIME LIMITATION: These Terms and Conditions shall be construed in accordance with, and governed by, the internal laws of the State of Washington without reference to any choice-of-law rules. YOU AGREE THAT ANY LEGAL CLAIM OR CAUSE OF ACTION YOU MAY HAVE ARISING OUT OF OR RELATED TO ANY OF THE SERVICES PROVIDED BY Travel2 OR THESE TERMS and CONDITIONS MUST BE COMMENCED BY YOU WIHTIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR ACCRUES. OTHERWISE, SUCH CLAIM OR CAUSE OF ACTION SHALL BE PERMANENTLY AND FOREVER BARRED.
DISPUTES & INDEMNITY
As Island In The Sun is not involved in providing the Travel Related Services for the Customer, any and all disputes between a Customer and Service Provider are solely between that Customer and that Service Provider, and the Customer and Service Provider should handle all such disputes directly with that Customer or Service Provider. If the Service Provider or Customer contacts, Islands In The Sun relating to any dispute between the Customer or Service Provider, Islands In The Sun, may, in its sole discretion, facilitate dispute resolution and reserves the right to take any action that, Islands In The Sun deems appropriate under the circumstances. Customer agrees to release, Islands In The Sun and its agents and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Furthermore, Customer agrees to indemnify, defend, and hold harmless, Islands In The Sun from any liability, loss, claim and expense, including reasonable attorney's fees, arising out of or in any way connected with such disputes including on any appeal. Any dispute or claim shall be resolved exclusively by binding arbitration before a single arbitrator using the rules of the Judicial Arbitration & Mediation Service (JAMS) sitting in King County, WA. The laws of Washington shall apply to these Terms and Conditions. The prevailing party in any such arbitration or legal suit shall be entitled to all costs and reasonable attorneys’ fees.
TRAVEL INSURANCE: Islands In The Sun strongly recommends Travel Insurance to provide coverage for loss of deposit, cancellation fees, lost baggage, medical expenses, and other potential travel-related losses in certain circumstances.
USTOA: Islands In The Sun is an Active Member of the United States Tour Operators Association (USTOA). Complete details of the USTOA Travelers Assistance Program may be obtained by visiting www.USTOA.com.
